Staples Business Advantage
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Staples Business Advantage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Staples Business Advantage has 1.7 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy website and lots of choices, Easy website to navigate, Next day delivery.
Cons: Customer service, I had to order the same exact items 3x, Membership benefits changing without notice.Recent recommendations regarding this business are as follows: "DON'T ORDER FROM STAPLES. SITE MISLEADING AS TO WHAT YOU ARE GETTING", "Don't leave your current supplier for them, Staples does not care about you as a customer", "Don't bother", "Do not use Staples Advantage for large print runs or expedited jobs.", "No don’t rely on them".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Staples Business Advantage has 1.7 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Easy website and lots of choices, Easy website to navigate, Next day delivery.
Cons: Customer service, I had to order the same exact items 3x, Membership benefits changing without notice.Recent recommendations regarding this business are as follows: "DON'T ORDER FROM STAPLES. SITE MISLEADING AS TO WHAT YOU ARE GETTING", "Don't leave your current supplier for them, Staples does not care about you as a customer", "Don't bother", "Do not use Staples Advantage for large print runs or expedited jobs.", "No don’t rely on them".
Most users want Staples Business Advantage to offer a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Staples Business Advantage Reviews
"Confirming we have the business account, otherwise signing up for it."
I talked to an awesome representative and she was extremely helpful and answered all my questions. I usually don't fill out reviews, but she deserves a shout...
"Online orders handled differently than in store without notice"
I ordered a chair in December in store for a gift. I had it assembled and I picked it up in store. This morning I ordered another chair online. I clicked on...
Port Jefferson, New York
Online orders handled differently than in store without notice
I ordered a chair in December in store for a gift. I had it assembled and I picked it up in store.
This morning I ordered another chair online. I clicked on Deliver to Port Jeff Station Store. I also clicked on Professional Assembly(appearing to be the same system as when I bought the chair in December. 2 hours later I received an email informing me that I needed to set up an appointment at my home to have the chair assembled.
I didn't want that. I called the store and they couldn't do anything. I called the number I was given and spoke with Mel and a supervisor, Alyssa. I said I wanted to cancel and order it from the store.
I was told because I didn't request this within 30 minutes of the order that I would not be guaranteed I would receive a full refund. So. If I canceled I risked losing over $270. They offered no option to have the chair delivered to the Port Jefferson Station store even though the item hadn't shipped yet.
My cancelation request within 2 hours of the order and immediately following the email I received. This is horrendous customer service. DON'T ORDER ONLINE FROM STAPLES. THEIR ATTEMPT TO RIP ME OFF IS UNCONCIONABLE.
And they don't seem to accept any format that my receipt is in. Customer Service DOES NOT EXIST AT STAPLES!
User's recommendation: DON'T ORDER FROM STAPLES. SITE MISLEADING AS TO WHAT YOU ARE GETTING
Account Closed
- Easy website and lots of choices
- Poor customer service policies
Preferred solution: Deliver product or service ordered
User's recommendation: Don't leave your current supplier for them, Staples does not care about you as a customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot Call Customer Service
Preferred solution: Apology
User's recommendation: Don't bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pleasanton, Texas
Change address
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashwaubenon, Wisconsin
Website advertises one-day turnaround and let me choose it. Wouldn't let me cancel.
Never, nor will I recommend it.
I selected custom date for today, and put the order through. A few minutes later, I received a confirmation for next Friday, the 28th. Site wouldn't let me cancel. So I called customer service.
They said they would cancel it. They said it was sent out to a 3rd party vendor, but they would contact the vendor. Today I received an email from Staples Advantage saying custom orders can't be cancelled and it would be shipped. This is not on the website.
It says custom orders need to be cancelled within 1/2 hour. I cancelled within 15 min.
I would NEVER recommend Staples Advantage. And, I'm cancelling our account and won't use Staples again.
- Site misleading no cancellations broker print no warning
Preferred solution: Full refund
User's recommendation: Do not use Staples Advantage for large print runs or expedited jobs.
Germantown, Maryland
Did not receive my auto restock order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Didn’t receive laptop in January
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: No don’t rely on them
Unreliable
Login info doesn't ever work. "Forgot your password" email never comes.
Had password reset over the phone and placed an urgent order at the same time for printer ink for our office. Was assured delivery yesterday, which would have been perfect because our printed completely ran out of ink yesterday. Didn't receive it. Tried to login using new credentials.
Again, didn't work. Called again. Took forever for the rep to even find our account. Once she did, she told me the item was on back order.
Excuse me?! Nobody could let me know that? I could've had it the next day with Amazon, but thought since it was ordered there in the past it would be a no-brainer. Wrong!
I will never order another thing from Staples. You've lost our business. Furthermore, your rep for our office calls too much when I already told her I order as I need stuff.
She talks like a robot and keeps me on the phone forever. Annoying as ***
- Unreliable
- Terrible website
User's recommendation: Just go elsewhere
Wills Point, Texas
I was redirected to staples website
Meridian, Idaho
Confirming we have the business account, otherwise signing up for it.
User's recommendation: Absolutely!
DO NOT SIGN UP
Preferred solution: Nothing - Just Go Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mcminnville, Oregon
Track a package
Stay-Away Small Business
I forgot to mention... I did receive multiple phone calls from Staples representatives informing me that now that we were no longer associated with the former ownership (a monster for-profit corporation) that they would have another representative reach out to me to evaluate our current business. That never happened, our prices just changed overnight.
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Danville, California
Ordering via website is fine, but......
Preferred solution: Let the company propose a solution
What an amazing customer service line!!
Maumee, Ohio
Nothing but turmoil
Preferred solution: Let the company propose a solution
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I asked to have my case escalated and received an email from Patrick Reynolds, Team Manager Print Support. He wrote a nice email, basically what I had been told in the previous email, said he was sorry but there was nothing he could do.
I wrote him back, and told him that was unacceptable. I told him his site said you have a half hour to cancel, it allowed me to choose a delivery date, and I reached their customer service within 15 minutes. I also told him there is no notification of the jobs being sent to a 3rd party vendor. I told him I have been buying print for 30 years and there is no way the job was already in production; and, if he did not resolve it satisfactorily, I would put through a dispute with the credit card company and write the Attorney General.
I received the following reply: "Hi Terri, After sending my initial response, I took the liberty of consulting with our production team to assess the situation. Despite being in the middle of production, we decided to absorb the loss on this order and I will credit it back to you. If you have any more questions or concerns, feel free to let me know.
Kindest Regards," This is the right resolution. If they had cancelled it immediately, they would have no loss and I would still be a customer.